All posts by Cosmos Sports

SHOWROOM SALES EXECUTIVE

  • Arrange merchandise on shelves according to popularity and other criteria.
  • Approach customers and offer them advice on products to persuade them to buy.
  • Provide information and other services such as handling returns of merchandise.
  • Locate products on behalf of customers.
  • Deal with complaints in a patient and helpful manner.
  • Take and record orders over the phone.
  • Update customer information in databases.
  • Go the “extra mile” to meet targets.
  • Monitor shelves inventory and upload new products when needed.
  • Ensure all product have the correct barcode and price.
  • Maintain a clean and orderly environment in the store.

SERVICE TECHNICIAN

  • Arrange merchandise on shelves according to popularity and other criteria.
  • Approach customers and offer them advice on products to persuade them to buy.
  • Provide information and other services such as handling returns of merchandise.
  • Locate products on behalf of customers.
  • Deal with complaints in a patient and helpful manner.
  • Take and record orders over the phone.
  • Update customer information in databases.
  • Go the “extra mile” to meet targets.
  • Monitor shelves inventory and upload new products when needed.
  • Ensure all product have the correct barcode and price.
  • Maintain a clean and orderly environment in the store.
  • Provide service and customer support during field visits or dispatches.
  • Manage all on site installation, repair, maintenance and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Repair or replace broken or dysfunctional parts and fix issues (e.g. leaks)
  • Provide accurate estimates (cost, time, effort) for a repair or maintenance job.
  • Keep logs on work and issues.
  • Maintain equipment and tools in good condition.
  • Produce timely and detailed service reports.
  • Follow all company’s filed procedures and protocols.
  • Comprehend customer requirements and make appropriate recommendations/ briefings.
  • Build positive relationships with customers.

RETAIL STORE MANAGER

  • Organize all store operations and allocate responsibilities to personnel.
  • Supervise and guide staff towards maximum performance.
  • Prepare and control the store’s budget aiming for minimum expenditure and efficiency.
  • Monitor stock levels and purchases and ensure they stay within budget.
  • Deal with complaints from customers to maintain the store’s reputation.
  • Inspect the areas in the store and resolve any issues that might arise.
  • Plan and oversee in-store promotional events or displays.
  • Keep abreast of market trends to determine the need for improvements in the store.
  • Analyse sales and revenue reports and make forecasts.
  • Ensure the store fulfils all legal health and safety guidelines .

MARKETING EXECUTIVE

Cold calling potential customers and selling the company’s products.

Researching the target market and finding companies to target.

Attending meetings with potential customers and closing sales.

Building a sales pipeline to ensure a constant stream of sales.

Working to monthly sales and revenue targets as set by the sales manager.

Progressing towards activity targets and KPI’s set by the sales manager.

Entering all required data for sales onto the company system.

Creating quotation with approved price and sending out to requester.

Creating invoices and sending out to customers following a sale.

Following up with past customers and cross selling products.

Providing assistance to other members of the sales team.

Following up on leads generated by other departments.

Investigating and resolving queries from customers.

Ensure availability of marketing tools such as brochures, leaf lets, flex etc.

Coordination of internal marketing programs.

You are obliged to accomplish any other organizational task assigned by Reporting officer.