SERVICE TECHNICIAN

Department

SERVICE

Experience

0-2 years

Skill Set

  • Arrange merchandise on shelves according to popularity and other criteria.
  • Approach customers and offer them advice on products to persuade them to buy.
  • Provide information and other services such as handling returns of merchandise.
  • Locate products on behalf of customers.
  • Deal with complaints in a patient and helpful manner.
  • Take and record orders over the phone.
  • Update customer information in databases.
  • Go the “extra mile” to meet targets.
  • Monitor shelves inventory and upload new products when needed.
  • Ensure all product have the correct barcode and price.
  • Maintain a clean and orderly environment in the store.
  • Provide service and customer support during field visits or dispatches.
  • Manage all on site installation, repair, maintenance and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Repair or replace broken or dysfunctional parts and fix issues (e.g. leaks)
  • Provide accurate estimates (cost, time, effort) for a repair or maintenance job.
  • Keep logs on work and issues.
  • Maintain equipment and tools in good condition.
  • Produce timely and detailed service reports.
  • Follow all company’s filed procedures and protocols.
  • Comprehend customer requirements and make appropriate recommendations/ briefings.
  • Build positive relationships with customers.

Location

Calicut, Kochi , Trivandrum, Thrissur, Manjeri

Qualification

Diploma/ITI (ME, EE)

Salary

Posting Date

November 1st, 2018
Contact Now

HRD Contact Number : 0495 65 74447
Higher authority contact : 0702 50 74447
E mail id : jobs@cosmossports.in

 
 
 
Download e-Brochure
image
image

Get Connected

We will keep you updated with Cosmos News

Find a Store

Cosmos stores in different locations

image