Cosmos Sports|Privacy Policy

We request that our visitors understand the company's privacy policy before browsing our website. Cosmos Sports ("we", "us", "our") prioritises your privacy. By accessing or using our website and services, you agree to the practices described in this Privacy Policy. We collect, use, disclose, and protect your data in compliance with applicable data protection and privacy laws in India, including the Digital Personal Data Protection Act 2023, and the rules and regulations made thereunder.

This Privacy Policy explains how Cosmos Sports collects, uses, stores, shares, and protects your personal data when you visit our website, purchase our products, create an account with us, or interact with our service team.

Individuals to Whom Our Privacy Policy Applies

The Privacy Policy at Cosmos Sports, the ultimate destination in Kerala, applies to you if you come under any of the following categories:

• You browse the website (Website user)
• You book our service (Customers)
• You enquire about our services (Enquirer)

For applicable data protection and privacy laws in India, including the Digital Personal Data Protection Act, 2023, COSMOS SPORTS WORLD LIMITED LIABILITY acts as the Data Fiduciary in relation to the personal data collected and processed through our website and services. As the Data Fiduciary, COSMOS SPORTS WORLD LIMITED LIABILITY determines the purposes for which personal data is collected and the manner in which such data is processed, stored, used, and protected.

Legal Name: COSMOS SPORTS WORLD LIMITED LIABILITY
Corporate Office: 5th floor A.K.Tower, Mini Bypass Rd, near Comtrust Eye Hospital, Puthiyara, Kozhikode, Kerala 673004
Email: care@cosmossports.in
Contact Number: 755-8074447

Cosmos Sports collects and processes personal data that is necessary to provide our products, services and website features, improve your experience, and communicate with you. The information we collect and the way we use it are described below.

2.1 Information We Collect

Depending on how you interact with Cosmos Sports, we may collect:

• Personal and contact information, such as your name, email address, mobile number and other contact details.
• Account information, such as information provided when you create or manage an account on our website.
• Order and transaction information, including products purchased, order details, billing and delivery information, and related transaction details.
• Service-related information, when you enquire about or use our services.
• Communication information, including information you provide when contacting us, submitting enquiries, requesting support, or communicating with us.
• Marketing preferences, such as your email address and preferences when you subscribe to our newsletter or other promotional communications.
• Website and device information, such as IP address, browser type, device information, pages visited and website activity, which may be collected through cookies and similar technologies.

2.2 How We Collect Information

We collect personal data:

• Directly from you when you create an account, place an order, subscribe to our newsletter, contact us, submit an enquiry, request a service, or otherwise provide information through our website.
• Automatically when you browse or interact with our website, including through cookies and similar technologies.
• From service providers and other third parties, where necessary to provide our products or services and as permitted by applicable law.

2.3 How We Use Personal Data

We may use your personal data to:

• Process, fulfil and deliver your orders and provide related customer support.
• Manage your account and provide access to website features.
• Process and respond to enquiries, service requests and customer communications.
• Provide and manage our products and services.
• Process payments and facilitate delivery, installation or other services through relevant service providers.
• Improve our website, products, services and overall customer experience.
• Send newsletters, offers, new product updates and other promotional communications where permitted and in accordance with your preferences (only with your approval).
• Maintain website security and prevent fraud, misuse, and unauthorised activity.
• Comply with applicable legal, regulatory and other lawful requirements.

2.4 Sensitive Personal Data

Indian law considers personal information including passwords, financial information (e.g., bank account, credit/debit card details), health information, etc., as sensitive personal data. We collect such data only when the services we provide require it. We collect and use personal data only for specified and legitimate purposes and in accordance with applicable data protection and privacy laws.

Cookies are small files that store data, including user preferences and web pages accessed. We utilise your browser type, cookies, and other factors to operate and administer our website. This allows us to enhance your browsing experience, analyse website usage, and enable relevant website functionality.

3.1 How We Use Cookies

Cookies may be used to:

• Enable essential website functions, including account management, shopping cart, and checkout functionality.
• Remember your preferences and enhance your browsing experience.
• Analyse website traffic, usage patterns, and performance.
• Support relevant communications, offers, and marketing activities, where applicable.

3.2 Managing Cookies

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality or availability of certain website features. Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar tracking technologies.

We do not sell, trade, or transfer your confidential data to third parties, unless it is mandatory. We may share limited personal data with trusted third parties when it is necessary to provide our products and services, operate our website, or meet legal obligations.

We may share relevant information with:

• Third-Party Service Providers
  • Payment Service Providers – to securely process and facilitate transactions.
  • Delivery & Logistics Partners – to fulfil and deliver your orders.
  • Technology & Service Providers – to support website operations, hosting, customer support and other business functions.
  • Marketing & Analytics Providers – to understand website usage and provide relevant communications, where applicable.
• Professional or Legal Advisors – if mandated by law or legal processes.
• Government or Regulatory Authorities – where disclosure is required or permitted by applicable law.
• Business Transfers – during mergers, acquisitions, or asset sales.

4.1 Third-Party Links

Our website may contain links to third-party websites to assist you. These sites may have different privacy policies. Cosmos Sports is not responsible for the privacy practices or content of these websites. We suggest you review the privacy policies of any third-party sites you visit through our external links.

5.1 Data Security

Cosmos Sports uses reasonable measures to protect personal data from unauthorised access, misuse, loss, or disclosure. Access is limited to authorised personnel and service providers, but no online system is completely secure.

5.2 Data Retention

Cosmos Sports retains personal data only as needed to provide services, maintain records, resolve disputes, and meet legal obligations. When no longer needed, it will be deleted, anonymised, or securely disposed of.

Subject to applicable Indian laws, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data where permitted by applicable law.
• Withdrawal of Consent: Withdraw consent where the processing of your personal data is based on consent.
• Grievance: Raise concerns or complaints regarding the processing of your personal data.

6.1 Grievance Redressal Mechanism

We are all ears to your concerns or complaints regarding the collection or processing of your personal data. You may contact our Grievance Officer using the contact details provided below. We'll review and address your grievance in accordance with applicable data protection and privacy laws.

We prioritise children's privacy and security. We do not intentionally acquire any information from minors. Our website and services are not intended to knowingly acquire personal data directly from children without appropriate consent or authorisation. If we become aware that personal data of a child has been collected without the consent of an adult, we will take reasonable steps to address and delete such information, where required by applicable law. However, if a lawful guardian or parent discovers that their child has provided us with personal data without consent, please contact us, and we will take the necessary steps at the earliest.

As stated earlier, with your consent, we may use your contact details to send newsletters, promotional offers, new product updates, sales announcements, and other marketing communications. However, consent is completely your choice. You may opt out of promotional communications at any time by unsubscribing from our promotional messages.

Please note that you can opt out of promotional messages and still be able to receive essential messages related to your orders, transactions, accounts, or services.

Cosmos Sports may update our Privacy Policy periodically to reflect changes in our practices, services, or applicable legal and regulatory requirements. Any amendments will be published on this page, along with the revised Effective Date. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us using the details below.

Email: care@cosmossports.in
Phone: 755-8074447
Address: 5th floor A.K.Tower, Mini Bypass Rd, near Comtrust Eye Hospital, Puthiyara, Kozhikode, Kerala 673004